Celebration Pro Podcast

#54: Enhancing the Client Experience with Christy Townsend

December 04, 2023 Carin Hunt Season 1 Episode 54
Celebration Pro Podcast
#54: Enhancing the Client Experience with Christy Townsend
Show Notes

With the love of paper and being wildly creative, Christy has designed luxury wedding invitations for the past decade. She has niched down to the wedding market after realizing the importance of personal touch during a stressful time in a bride's life. Christy has curated her brides' experiences with a perfect mesh of paper design, personality, and openness. When she isn't designing invitations, you can find her experimenting with wax seals or creating the next digital product on her Etsy shop. When she is really off the clock... you'll find her indulging in a glass of wine, trying not to spill with her two toddlers running around.

Christy has been seen in Ruffled Blog (twice), Utah Bride Magazine, Columbus Weddings Magazine, and the nominee of Best of Weddings for Stationer. She also has a partnership to design for Zola, Inc.


  1. How Christy adds special touches to her own client's experiences
  2. Where we miss the opportunity to add value
  3. Why the client experience in whole is so important
  4. What you can do to elevate your customer's journey to have them raving about you!

💖Join the COLLECTIVE VOW WORKSHOP on January 25, 2024! Meet both Christy and Carin (and other amazing wedding pros) at this day of business building gold in Columbus, OH - click here to view the deets!

📸 @thepapervow
🌐 www.thepapervow.com

Hey CEO! Join us over at our new membership the Success Cellar 🍾 - exclusively for growth-minded wedding pros just like you!

📸 - @celebrationpros
🌐 - www.carinhunt.com